WHY GOTOASSIST

The numbers don’t lie.

We surveyed GoToAssist customers to see how we measure up. Here’s a snapshot of what we found.

Increased Customer Satisfaction
Increased Customer Satisfaction
“We have reduced costs and streamlined processes with GoToAssist, but the most significant value is higher user satisfaction.”

Karin Rassbach | Mgr. of User Services, Chippewa Valley Technical College
Decreased Support-Related Travel Costs
Decreased Support-Related Travel Costs
“Our two-person team supports employees located all over the country without traveling. GoToAssist Remote Support allows us to be basically everywhere.”

Ken Rand | Corporate IT Director, Basic Industries Ltd.
Increased First-Contact Resolution Rates
Increased First-Contact Resolution Rates
"Fast issue resolution helps our global staff stay productive and deliver highly professional events for our clients. We couldn’t survive without GoToAssist."

Carrie Sharp | Chief Information Officer, Miller Tanner Associates

Ken Rand | Corporate IT Director, Basic Industries Ltd.
Decreased Support Costs
Decreased Support Costs
“Because our help desk staff can resolve issues quicker, I can involve them in testing and other projects and avoid the cost of hiring an outside tester or consultant.”

Guy DeFlorio | Chief Technology Officer, Mutual Materials Co.
Increased Customer Retention
Increased Customer Retention
"Our customers have benefitted, because we can provide more services without raising our fees significantly. This is also a competitive advantage for us."

Rhese Hoylman IV | Owner and Founder, GTIN Managed IT Services
Increased Productivity & Efficiency
Increased Productivity & Efficiency
"The time savings frees our team to support more installations. In fact, GoToAssist allows us to handle one-third more customers with the same number of people."

Shawn Dirksen | Sr. Applications/Software Engineer, FLIR Systems

Have questions? Give us a ring or chat with our sales team.