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SERVICE DESK

Simple IT service management.

Try It Free for 30 Days

No credit card needed.

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ITIL-BASED FUNCTIONALITY

Built-in service excellence.

Simple to deploy and simple to use, GoToAssist Service Desk makes it easy to implement ITIL best practices.

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Ticketing & Incident Management

Quickly log, track and route issues. You can also assign tasks on each record with due dates for your technicians.

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Configuration Management

See how people, machines and locations are related so you can quickly determine what affects what for simple impact assessment.

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Problem Management

Identify underlying issues so you know where to focus your efforts. Document problems, monitor their status and find solutions.

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Knowledge Management

Get staff to share their insights with co-workers and customers in self-help articles that provide a clear and common understanding of your services.

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Change Management

Plan changes and tests to keep development on budget without compromising quality. Get greater control over everything that's going on.

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Contacts Management

Keep tabs on your two most important assets — customers and staff. Store everyone's contact details and give your team a customer-centric view of incidents.

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Release Management

Easily manage deployments and schedule outages to avoid release mistakes. If things do go wrong, you can backtrack with ease.

CUSTOMER PORTAL

Full self-service support.

GoToAssist Service Desk lets you create online support portals so customers have a quick, simple way to find answers and get help.

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Online Help Desk

Build a branded, easy-to-use portal where customers can create tickets, track progress and provide feedback.

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Knowledge Base

Reduce call volume by helping customers answer their own questions. Customers can search through knowledge articles for quick answers.

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Messaging

Get talking to your team as well as your customers. Make service announcements where customers can view and comment.

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Email Integration

Create incidents via email and reply to email notifications of record updates.

REPORTS AND QUEUES

Eagle-eye views of all your information.

Your entire team can keep their fingers on the pulse of the help desk with centralized, comprehensive documentation and reporting.

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Customizable Dashboards

Stay in the know and in control with dashboards. See what's been happening to your services and who's been doing what.

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Powerful Reporting

Set up an email schedule for automatic reporting on everything from SLA compliance to customer satisfaction to incident statistics.

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Time Tracking

Record your teams' hours on incidents, problems, changes or releases to make billing a breeze. You can also record general time entries.

AUTOMATION AND INTEGRATION

A smarter way to work.

GoToAssist Service Desk seamlessly integrates into your existing workflow, removing redundancy and saving time.

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Automated Triggers

Simplify your workflow with customizable rules that automatically initiate an action when a specific event occurs.

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Email Integration

Create incidents via email and reply to email notifications of record updates — perfect for your customers and for you when you are out.

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Developer API

Use the comprehensive developer API to easily integrate Service Desk with your business systems for extra efficiency.

SERVICE DESK PLANS & PRICING

Simple software meets simple pricing.

Includes unlimited support, free upgrades and no hidden costs whatsoever.

Monthly
One low price without a commitment
$ 49
/Per Technician
Billed Monthly
Buy It Now

Or Try It Free

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Talk to a Specialist

Find the perfect suite of tools for your business or industry.

+1 (833) 564-4357
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Contact Sales

We are here to help your business grow.

Contact Sales
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FAQs

Check out our help center for answers to common questions.

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Free 30-Day Trial

Need more information?

Call +1 (833) 564-4357