FOR YOUR CUSTOMERS
A personal step-by-step video.
If you’re getting a lot of repeat requests, don’t hesitate to share your recordings with customers. You can download the videos from RescueAssist and share them in the manner you choose, either after the support session or proactively as part of your own knowledge base. Your customer gets a guide to solving their issue, and you get a break.
USEFUL TO KNOW
90 days of online storage.
RescueAssist will store your recordings for 90 days on your account, where you can search through the set and filter by company, technician, session type and date range. If you want to keep your recordings longer, you can simply download the recording as an MPEG-4 file. RescueAssist will convert the file and notify you when the download is ready.