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REMOTE SUPPORT FEATURES

On-Premise Data Archiving

Download and save your session reports and recordings.

HOW IT HELPS
Store your data long-term.
The data and recordings from your support sessions is accessible online through your GoToAssist account. You can pull data from support sessions up to a year afterwards, and recordings are available for 90 days. If company policy requires you to maintain long-term records, you can easily download both to your local storage, on-premise data arching.
WHAT YOU CAN DO
Export reports and save recordings.
For sessions that took place up to a year ago, you can run Custom Reports to quickly access the data. You can check these reports online or export them in a number of different formats, including PDF, XLS and CSV. And if you’ve enabled session recordings, you can simply download the screen-sharing videos as MPEG-4 files for future review.

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