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GOTOASSIST FEATURES

On-Premise Data Archiving

Download and save your session reports and recordings.

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Store your data long-term.

The data and recordings from your support sessions is accessible online through your GoToAssist account. You can pull data from support sessions up to a year afterwards, and recordings are available for 90 days. If company policy requires you to maintain long-term records, you can easily download both to your local storage, on-premise data arching.
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Export reports and save recordings.

For sessions that took place up to a year ago, you can run Custom Reports to quickly access the data. You can check these reports online or export them in a number of different formats, including PDF, XLS and CSV. And if you’ve enabled session recordings, you can simply download the screen-sharing videos as MPEG-4 files for future review.
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RELATED FEATURES

Learn more about GoToAssist features.

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Session Reporting

Run reports on all support activity for detailed information.

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Session Recording

Record active support and chat sessions for auditing and training.

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Talk to a Specialist

Find the perfect suite of tools for your business or industry.

+1 (833) 564-4357
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We are here to help your business grow.

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FAQs

Check out our help center for answers to common questions.

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