REMOTE SUPPORT FEATURES

Mobile Device Support

Support your customers’ mobility by supporting their mobile devices.

SCREEN-SHARING FOR IOS DEVICES
Support Apples? Absolutely.
If your customers are running iOS 11 or later, you can support it. Screen-sharing capabilities let you remotely view any iOS 11+ iPhone or iPad to service users with ease.
REMOTE CONTROL AND VIEW FOR ANDROID DEVICES
Seamless support goes everywhere.
Remotely view and control your customers’ Android* devices to perform tasks and resolve issues as seamlessly as if you were there in person.

*Remote View is available on all Android devices. Remote Control is available for Samsung today; LG, Motorola, and Huawei will be available by end of 2018.
MOBILE CHAT
Keep communication open.
Communicate simply and transparently during a mobile support session through chat. Your customers will always know what’s going on and can ask questions at any time for a better overall user experience.
SEEIT CAMERA SHARE
See problems from anywhere.
For issues that aren’t easy to explain over the phone, live video can show you exactly what you need to know without ever leaving the contact center or office. With just one tap, customers or service technicians can securely share their mobile device camera to show remote experts what they’re seeing – all without the need for an app to be installed.