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REMOTE SUPPORT

Powerful support from desktop or mobile.

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CORE FUNCTIONALITY

IT resolution in record time.

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Unlimited Live End-User Support

Access and control end users' computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.

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Unattended Computer Access

Support remote computers and servers without an end user present. Connect at any time to unattended machines.

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SUPPORT TOOLS

Equipped with everything you'll need.

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Agent Console

Quickly and easily start a support session; choose right from the browser or desktop app.

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Remote Diagnostics

Easily access your customer’s system information, including hardware and software configuration.

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File Transfer

Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more.

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Multi-Monitor Navigation

Easily switch between all of your customer’s monitors.

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Multi-Session Support

Host up to 15 sessions simultaneously per technician.

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Slack Integration

Put your IT Help Desk in a familiar place where employees are already working.

TEAM-BASED SUPPORT

When escalation is the answer.

ADMINISTRATIVE TOOLS

Simple Support with Simple Admin

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Centralized Admin

Set up new technicians and customize permissions.

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Log-in as Admin

Perform system commands including Ctrl-Alt-Del, user profile switch and reboot computer.

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Device Groups

Allow technicians to access only the devices they need to for added security

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Two-Factor Authentication

Add a second level of security for your Accounts

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Single Sign On

Easily manage thousands of users and their product access while also delivering Single Sign-On (SSO).

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Active Directory Connector

Easily manage users and license provisioning for your GoToAssist account

MOBILE SUPPORT

Frictionless support that goes anywhere.

Screen-Sharing for iOS Devices

If your customers are running iOS 11 or later, you can support it. Screen-sharing capabilities let you remotely view any iOS 11+ iPhone or iPad to service users with ease.

Remote Control and View for Android Devices

Remotely view and control your customers’ Android devices to perform tasks and resolve issues as seamlessly as if you were there in person. More about Mobile
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Talk to a Specialist

Find the perfect suite of tools for your business or industry.

+1 (833) 564-4357
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Contact Sales

We are here to help your business grow.

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FAQs

Check out our help center for answers to common questions.

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