CORE FUNCTIONALITY
IT resolution in record time.
Access and control end users' computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.
Support remote computers and servers without an end user present. Connect at any time to unattended machines.
SUPPORT TOOLS
Equipped with everything you'll need.
Web Console
Through a simple plugin, you can quickly and easily start a support session right from the browser.
Easily access your customer’s system information, including hardware and software configuration.
Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more.
Multi-Monitor Navigation
Easily switch between all of your customer’s monitors.
Multi-Session Support
Host up to 15 sessions simultaneously per technician.
TEAM-BASED SUPPORT
When escalation is the answer.
ADMINISTRATIVE TOOLS
Simple Support with Simple Admin
Perform system commands including Ctrl-Alt-Del, user profile switch and reboot computer.
Easily manage thousands of users and their product access while also delivering Single Sign-On (SSO).
Easily manage users and license provisioning for your RescueAssist account
MOBILE SUPPORT
Frictionless support that goes anywhere.
Screen-Sharing for iOS Devices
If your customers are running iOS 11 or later, you can support it. Screen-sharing capabilities let you remotely view any iOS 11+ iPhone or iPad to service users with ease.
Remote Control and View for Android Devices
Remotely view and control your customers’ Android devices to perform tasks and resolve issues as seamlessly as if you were there in person.