FOR YOUR CUSTOMERS
Customize your team’s permissions.
Your customers place a lot of trust in your team to access their computers and resolve their issues. By setting stricter technician permissions, you can ease their concerns and ensure a professional customer experience. RescueAssist lets you restrict unattended machine access, file transfer and remote control during a screen-sharing session.
USEFUL TO KNOW
Add contact methods for your team.
After you’ve set up users, you can choose how they’re notified of incoming chat requests. For example, you can add a mobile number for SMS-based texts. So when someone is out and about, they’ll get a notification right to their phone that a request has arrived. This way, your technicians don’t have to be tied down to their desk.