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Meet GoTo Resolve,
The Next Evolution of GoToAssist​

Try GoTo Resolve FREE

Get the same world-class remote support functionality and more. Much more.

New! GoTo Resolve: Be among the first to experience our all-in-one IT management solution. |   Learn more
GOTO RESOLVE

Ready to revolutionize IT management?

Flexible work is awesome, but it’s also made IT’s job more complicated, with more to support, manage, and secure. That’s why we created GoTo Resolve, an all-in-one IT management platform purpose built to support how work gets done today. It combines everything you need to respond, act, and fix issues — all in one place. Already have GoToAssist remote support and love it? GoTo Resolve has the same remote support functionality plus game-changing IT management and support capabilities, conversational ticketing, and a zero-trust architecture. But don’t worry. GoToAssist is still alive and well.

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IT Automation

Save time and resources with unattended access and multi-session handling.

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Conversational Ticketing

Plug IT support right into the messaging tools your teams are already using.

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Zero-trust Security

Safeguard your business with first-of-its-kind, identity-based access controls.

GOTOASSIST SUPPORT

Full self-service support.

Need help? We got you covered.

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GoToAssist Support

Learn how to control a remote PC, Mac, or mobile device in seconds.

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GoToAssist SeeIt Support

See it to solve it using your customer's live-streaming camera feed.

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Service Desk Support

Create an online support portal as a quick, simple way for customers to get help.

GoTo Resolve FAQs

What is the plan for GoToAssist? Will it be going away?
At this time, GoToAssist is not changing or going away. Customers will continue to be supported and can grow their accounts. However, GoTo Resolve is the next evolution of GoToAssist. With GoTo Resolve, we're broadening our IT support capabilities to meet customer demand. GoTo Resolve includes the same world-class remote support customers get with GoToAssist but layers in integrated remote management functionality, like background access, zero-trust security, and a lightweight conversational ticketing platform. Over 2022, GoTo Resolve will grow to include more RMM functionality and integrations.
Can a GoToAssist customer try, buy, and use GoTo Resolve?
Yes, GoToAssist customers can try, buy, and use GoTo Resolve. However, they will need to configure their GoTo Resolve account from scratch and redeploy unattended hosts. We are evaluating more seamless migration options for late 2022 or 2023.
Will GoToAssist configuration and unattended computers be ported over?
You will need to configure your GoTo Resolve account from scratch and redeploy unattended hosts. We are evaluating more seamless migration options for late 2022 or 2023.
What is the plan for other GoTo (previously LogMeIn) products?
We have no plans to change our product lineup over the next year. Customers will continue to receive the same support and product functionality they’ve been using.
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