Meet GoTo Resolve,
The Next Evolution of GoToAssist
Try GoTo Resolve FREE
Get the same world-class remote support functionality and more. Much more.
Ready to revolutionize IT management?
Flexible work is awesome, but it’s also made IT’s job more complicated, with more to support, manage, and secure. That’s why we created GoTo Resolve, an all-in-one IT management platform purpose built to support how work gets done today. It combines everything you need to respond, act, and fix issues — all in one place. Already have GoToAssist remote support and love it? GoTo Resolve has the same remote support functionality plus game-changing IT management and support capabilities, conversational ticketing, and a zero-trust architecture. But don’t worry. GoToAssist is still alive and well.
Full self-service support.
Need help? We got you covered.
GoTo Resolve FAQs
- What is the plan for GoToAssist? Will it be going away?
At this time, GoToAssist is not changing or going away. Customers will continue to be supported and can grow their accounts. However, GoTo Resolve is the next evolution of GoToAssist. With GoTo Resolve, we're broadening our IT support capabilities to meet customer demand. GoTo Resolve includes the same world-class remote support customers get with GoToAssist but layers in integrated remote management functionality, like background access, zero-trust security, and a lightweight conversational ticketing platform. Over 2022, GoTo Resolve will grow to include more RMM functionality and integrations.
- Can a GoToAssist customer try, buy, and use GoTo Resolve?
Yes, GoToAssist customers can try, buy, and use GoTo Resolve. However, they will need to configure their GoTo Resolve account from scratch and redeploy unattended hosts. We are evaluating more seamless migration options for late 2022 or 2023.
- Will GoToAssist configuration and unattended computers be ported over?
You will need to configure your GoTo Resolve account from scratch and redeploy unattended hosts. We are evaluating more seamless migration options for late 2022 or 2023.
- What is the plan for other GoTo (previously LogMeIn) products?
We have no plans to change our product lineup over the next year. Customers will continue to receive the same support and product functionality they’ve been using.
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