FOR YOUR CUSTOMERS
Report an issue easily.
Each Service Desk account comes with a simple online portal where customers can enter their own tickets. You can choose which questions show up on the form, and the information is automatically added to your incident records. Customers can then track the submission and stay in touch with you through the entire resolution process.
USEFUL TO KNOW
Start remote support sessions in a click.
If you’ve signed up for GoToAssist Remote Support, be sure to take advantage of its integration with GoToAssist Service Desk. Right from your incident record, you can instantly launch a remote support session and invite a customer to join you. And after the session ends, the notes automatically feed back into Service Desk for easy tracking.