FOR YOUR CUSTOMERS
Fewer release failures.
Because testing is built into the Service Desk workflow, you can address any release issues before they become a real problem. Pinpoint the root causes, document the solutions and inform the stakeholders. This type of preventative action goes a long way toward mitigating release failures.
USEFUL TO KNOW
Link everything together.
You can link every record in Service Desk to customers, configuration components and other items, so related information is always close at hand. For releases, it’s helpful to link changes that are included in the deployment. Then when you finish the release, you can close all the associated changes easily and quickly.