is back and better than ever. Learn about our recent changes.
Close
SERVICE DESK FEATURES

Release Management

Track problems with your service that have caused recurring incidents for your customers.

Explore

Rapid releases.

Shorten your release cycle with Service Desk. The process of implementing changes to your services is clearly defined, so there’s less confusion and more agility for technicians and stakeholders alike. This means you can get releases out the door much quicker.
00000155-26f0-de80-a157-26f280590001

Plan. Test. Deploy.

There are three phases to release management in Service Desk: planning, testing and deploying. In the first, you can outline the instructions, prepare a backout plan and get approval. Next, your QA testers can detail the steps they took and identify issues that might affect the release. Finally, you can record when the deployment was made and whether it was successful.
00000155-3205-d687-af55-b6fde41f0000

Fewer release failures.

Because testing is built into the Service Desk workflow, you can address any release issues before they become a real problem. Pinpoint the root causes, document the solutions and inform the stakeholders. This type of preventative action goes a long way toward mitigating release failures.

Link everything together.

You can link every record in Service Desk to customers, configuration components and other items, so related information is always close at hand. For releases, it’s helpful to link changes that are included in the deployment. Then when you finish the release, you can close all the associated changes easily and quickly.
RELATED FEATURES

Learn more about GoToAssist Service Desk features.

00000155-2748-d69e-a17d-ffcb0f610001
Change Management

Plan changes and tests to keep development on budget without compromising quality.

00000155-2748-d69e-a17d-ffcb0f310001
Configuration Management

See how people, machines and locations are related so you can quickly determine impact.

00000155-1780-d0a0-ad55-1fcc0ca20001

Talk to a Specialist

Find the perfect suite of tools for your business or industry.

+1 (833) 564-4357
00000155-1780-d0a0-ad55-1fcc0cba0001

Contact Sales

We are here to help your business grow.

Contact Sales
00000155-30c7-d687-af55-b4ffdaed0000

FAQs

Check out our help center for answers to common questions.

View Topics

Free 30-Day Trial

Need more information?

Call +1 (833) 564-4357