FOR YOUR CUSTOMERS
Stop incidents before they start.
Incidents tend to pop up unexpectedly, but problems are things you know about. By documenting problems in Service Desk, you can determine the actual issues and work on long-term solutions. Soon enough, you’ll have improved the quality of your service, and you’ll see fewer repeat tickets from customers.
USEFUL TO KNOW
Notify those who need to know.
Want to keep the team informed of progress on a problem? Service Desk lets you create a watchlist on records for technicians with a vested interest in the solution. Whenever an update is made, the entire list will receive notifications about the change.