Priced to meet your needs.
Try It Free for 30 Days
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SERVICE DESK PLANS & PRICING
Simple software meets simple pricing.
Includes unlimited support, free upgrades and no hidden costs whatsoever.
Get answers to all of your questions.
- Can I just buy one module, Remote Support or Service Desk?
Yes, you can buy either GoToAssist Remote Support or Service Desk individually. Or, buy them together to gain the benefit of a truly integrated support platform.
- What does my subscription include?
When you purchase a monthly or annual GoToAssist plan, you get:
• Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
• 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
• Free upgrades
• Access to training videos, help guides and best practices
- How does the free trial work?
Sign up for a trial of GoToAssist and you will be able to use GoToAssist Remote Support and/or Service Desk free. We will notify you before your trial expires, and you can decide to subscribe to a paid plan or let your trial expire.
- How do I cancel?
To stop your GoToAssist paid subscription plan from renewing automatically, log in, select My Account and click Turn Off Renewal. Because GoToAssist is a prepaid service, your service will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again. If you would prefer to stop service immediately and want to request a refund, please contact GoToAssist Global Customer Support.
- Who do I contact if I have a billing question?
- How do I change my plan?
You can make changes to your plan online at any time. Log in to your account and click My Account, then click the Change Plan link. You can also contact Global Customer Support to make any adjustments to your account.
- My account lapsed. How do I reactivate it?
Log in to your account. If your account has lapsed, you should automatically be forwarded to the Plan Selection page under My Account. From there, simply select the plan you want, click Continue and enter your billing information. Your account will reactivate immediately.
- How can I review the charges billed to my account?
You can check your account history by logging in and going to My Account. View the most recent billing activity at the bottom of the page. For your complete history, click “view all activity.”
- Do you charge tax?
We are required to collect any tax required by local laws, such as VAT (Value Added Tax) for all European Union countries and from all customers with UK billing addresses. Many U.S. states require sales tax as well.
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