is back and better than ever. Learn about our recent changes.
Close
SERVICE DESK FEATURES

Online help desk

Create records of configuration items and their relationships for easy impact assessment.

Explore

Self-service at your service.

Customers often prefer to help themselves, and Service Desk makes it possible. Everything a customer might need for support is available in a simple online portal that you create. Over time, this customer empowerment can help deflect tickets and lower support costs. That’s a win-win every way you look at it.
00000155-26f0-de80-a157-26f280a60000

Customize your support portal.

Service Desk comes with a set of ready-to-go templates for your customer portal. Pick your company’s color and add your logo to give it a professional look. And if you need to, you can adjust security settings like account lockouts and password expirations to meet compliance requirements
00000155-26f0-de80-a157-26f2807c0000

Track, report, read and reply.

The online portal provides a simple way for customers to submit incidents and follow their progress. They can also view your knowledge base of help articles to find answers to their own questions. Service Desk even shows any messages you publish in the portal, so customers can stay informed and communicate with the team.

Let people register themselves.

Cut down on the time you spend tracking and adding new customers. In Service Desk, you can easily open the portal to self-registration. Customers click a link to create their own account and are automatically sent an activation email.
RELATED FEATURES

Learn more about GoToAssist Service Desk features.

00000155-2748-d69e-a17d-ffcb10290001
Knowledge Base

Reduce call volume by helping customers answer their own questions.

00000155-2748-d69e-a17d-ffcb0ff80001
Messaging

Talk with your team, make service announcements and discuss issues with customers.

00000155-1780-d0a0-ad55-1fcc0ca20001

Talk to a Specialist

Find the perfect suite of tools for your business or industry.

+1 (833) 564-4357
00000155-1780-d0a0-ad55-1fcc0cba0001

Contact Sales

We are here to help your business grow.

Contact Sales
00000155-30c7-d687-af55-b4ffdaed0000

FAQs

Check out our help center for answers to common questions.

View Topics

Free 30-Day Trial

Need more information?

Call +1 (833) 564-4357