FOR YOUR CUSTOMERS
Track, report, read and reply.
The online portal provides a simple way for customers to submit incidents and follow their progress. They can also view your knowledge base of help articles to find answers to their own questions. Service Desk even shows any messages you publish in the portal, so customers can stay informed and communicate with the team.
USEFUL TO KNOW
Let people register themselves.
Cut down on the time you spend tracking and adding new customers. In Service Desk, you can easily open the portal to self-registration. Customers click a link to create their own account and are automatically sent an activation email.