1. Stay informed.
Customizable dashboards and email reports can keep you up to date on every incident, problem and change so you're always ready to respond.
2. Easily manage incidents.
For any new incident, you can input essential information, attach relevant documents, set priority levels and assign support agents.
3. Match, link & tag incidents
GoToAssist Service Desk alerts you to incidents and problems it's seen before. You can use these connections to find solutions faster.
4. Access the computer.
With the optional addition of GoToAssist Remote Support, you can view and control your customer's devices in a single click. All session info is automatically saved back to Service Desk.
5. Build your knowledge base.
When an incident is resolved, you can document its solution in a knowledge article (FAQs, how-to guides, etc.) for co-workers or customers.