FOR YOUR CUSTOMERS
Extra levels of visibility.
Not every customer is created equal. If you have customers who need to see more than just their own tickets in the online portal, you can simply adjust their access. Give them complete visibility so they can see all of their company’s incidents. Or take it a step further by granting them admin privileges to manage their company’s users who have access to your portal.
USEFUL TO KNOW
Keeping information close at hand.
Service Desk provides your customer’s information right in the incidents that affect them. You can see his or her name, number, address and more at a glance. And if the customer has submitted other issues, that information is retained for review as well. You can track all of the interactions this customer has had with your support services.