FOR YOUR CUSTOMERS
Rapid, responsive service.
You can create triggers associated with specific customers, so if a very important person needs prompt support, you’ll be ready. Whenever the customer submits a new incident, asks a question or posts a reply, Service Desk can instantly take the first step, whatever you decide it should be.
USEFUL TO KNOW
Set service-specific triggers.
Service Desk offers triggers for any record or knowledge article, and they can apply on a per-service or account-wide basis. Account triggers occur first, followed by service triggers. Just keep in mind these actions do not cascade — triggers cannot trigger others.