SEEIT FEATURES
Snapshots
Take high-resolution photos while a customer is streaming the camera.
HOW IT HELPS
Document the resolution.
No case file is complete without a nice helping of photos. As you support customers and clients with their issues, you can create a visual record of the problem and resolution for your files. Each image is captured in high quality so you can see everything in clear detail.
WHAT YOU CAN DO
Snag the shot instantly.
Taking photos during a live video session is a snap. Just click the camera button to save an image of what the customer is currently showing. GoToAssist Seeit will briefly pause the video and get the photo, storing it in a gallery alongside the live stream for easy viewing.
FOR YOUR CUSTOMERS
No effort at all.
Other than point the camera at the problem, there’s nothing more your customers need to do for photos. You run the show from within your web browser, grabbing snapshots when you need them without troubling the user. It’s one less thing for them to worry about.
USEFUL TO KNOW
Add notes easily.
After you’ve taken a photo, you can write a caption for it quickly beneath its thumbnail in the gallery. These notes are not displayed on the photo, nor are they visible to your customers. Use the space instead to keep track of why each image is important for your records.
RELATED FEATURES
Learn more about GoToAssist Seeit features.
Capture everything that happens in your support sessions for easy auditing and training.