SEEIT FEATURES
Built-In Audio
Talk customers through what they need to do with crisp audio.
HOW IT HELPS
Hear and be heard clearly.
GoToAssist Seeit offers VoIP audio so you can speak with your customer in the session itself. The quality of the communication is much greater than you would hear in a standard phone call, especially if you are using a full headset. That means fewer misheard instructions and less frustration for both you and your customers.
WHAT YOU CAN DO
Support out loud.
Chat messages and emails have their place, but there’s no denying the support value of a simple conversation. When coupled with the live video and annotations tools of GoToAssist Seeit, you can work your way through confusion in a fraction of the time it would typically take. See the issue, share the steps and show the way.
FOR YOUR CUSTOMERS
Tap and talk.
Once in a session, customers don’t need to call your support line, dial a number or otherwise fumble with the phone. They simply turn on the audio with one tap, and you’re instantly connected. The ease of use ensures that your customers can stay focused on showing you the issue.
USEFUL TO KNOW
Unmute first.
When a new GoToAssist Seeit session begins, both you and your customer are muted by default. This prevents unwelcome background noise and feedback when you’re getting connected. It also gives you time to prepare if you want to get a clean session recording.
