REMOTE SUPPORT

Enable your remote workforce. Today.

Try it Free For 7 Days

No credit card needed.

Prepare for disruption.

In today’s disrupted world, working from home is the new norm. With many teams becoming instantly remote, support teams must figure out a way to support employees where they are — now.

This shift may be urgent, but it also highlights the importance of supporting a remote workforce in the longer term. With solid systems in place, your business can be more bulletproof for whatever comes your way.

Keep employees productive and working.

Working from home may be new to some employees. Whole new systems may need to be connected, which can cause confusion. And even employees who are used to working remotely need help from time to time. Remote device support means your IT agents can assist your employees with technical issues in an instant. Employees can keep working, and so can IT.

• Remotely solve issues on laptops and smartphones
• Get employees back to doing what matters
• Connect to unattended machines
GOTOASSIST

Radically Refreshing Employee Support

We are all adjusting to this new reality. So when we hit technical issues, it’s not just about resolving them fast. Doing it without added frustration is key. GoToAssist is built to take the pressure off both technicians and employees with a frictionless browser-based experience.
Watch the Video
0000016a-0757-d5e7-a37e-7fdfdad30000
RESCUEASSIST

Key Features

00000166-6413-d277-a3ee-653338710000

Messaging App Integration

Keep your organization humming by offering internal IT support where employees are working every day, like Slack.

Remote View

A simple plugin allows the agent to view the end user’s screen through any modern web browser.

00000155-2748-d69e-a17d-ffcb0fe60001

Remote Control

And if the session requires remote control, there’s still no need to dig for a download or jump platforms.

00000166-6412-da76-ad6e-ee722dbe0000

Web-based Agent Console

A fully web-based agent console makes the support experience faster, more secure, more reliable, and able to support for more platforms.

00000155-2748-d69e-a17d-ffcb0fec0001

Agent Guidance

Onboarding made easy. In-product messaging guides agents every step of the way.

00000166-7d74-d841-a36f-ff7d18fb0000

Mobile Device Support

Support end users no matter what device they’re on. Technicians can troubleshoot issues from the same web-based console that they’re already using for desktop support.

A Note from our CEO

We’re committed to our customers.

00000155-1780-d0a0-ad55-1fcc0ca20001

Talk to a Specialist

Find the perfect suite of tools for your business or industry.

+1 (833) 564-4357
00000155-1780-d0a0-ad55-1fcc0cba0001

Contact Sales

We are here to help your business grow.

Contact Sales
00000155-30c7-d687-af55-b4ffdaed0000

FAQs

Check out our help center for answers to common questions.

View Topics