FOR YOUR CUSTOMERS
Let customers request help online.
Why not give the phone a rest? RescueAssist lets end users initiate a support request by simply clicking a button on your website, self-service portal, knowledge base or community site. You’ll get a notification that a request is waiting in your online Support Center, and you can then jump right into a chat with the customer to provide support.
USEFUL TO KNOW
Start sessions right from chat.
When you answer a customer request in your Support Center, you’re not just restricted to chatting. You can easily launch a full screen-sharing session if you need to. Just request permission with a click, and your end users will immediately see a Share My Screen button that opens the RescueAssist desktop client. Just like that, you’re ready to go.