REMOTE SUPPORT FEATURES
Two-Way Screen Share
View your customer’s screen or show your own, whatever the situation calls for.
HOW IT HELPS
More clarity. Less confusion.
People often have trouble describing things clearly. So when a customer is attempting to articulate their problem, and you’re sitting there scratching your head, it’s time for GoToAssist screen sharing online. You can easily view their screen to see what’s actually going on. Or, you can show your own screen for guidance and training purposes.
WHAT YOU CAN DO
Remotely control the computer.
You can look, and you can touch. Online screen sharing in GoToAssist allows you to control your customer’s mouse and keyboard remotely. (They will still have priority control of course.) This way, you can interact with the computer as if you were there at their desk. Access windows, applications and files with the speed and convenience you would expect.
FOR YOUR CUSTOMERS
Keeping security and privacy in mind.
GoToAssist uses a permission-based model to protect access to your customer’s computer. During live support sessions, customers are always prompted before any screen sharing and remote control can start. And the customers can always watch what you do, so they can take back control or terminate the session if they feel it’s necessary.
USEFUL TO KNOW
Different views for different screen sizes.
The GoToAssist Viewer is pretty adaptable. You can easily change the image size of the customer’s desktop without adjusting their display settings. So if their screen is too large, you can scale it down to fit yours. If it’s too small, you can zoom in to see things better. Either way, we’re sure you’ll find the view that’s right for you.
