GoTo Resolve offers four plans: Free, Standard, Premium, and Remote Support – each with different features and pricing based on your business’ needs such as the number of agents and number of devices being supported. Our most popular option is GoTo Resolve Standard, which includes unlimited remote sessions and ticketing, 1 agent and 25 devices along with our innovative Remote Execution feature. If you have a higher volume of agents and devices, you can choose to add on or contact our sales team for additional plan options.

When you purchase a monthly or annual GoTo Resolve plan, you get:

• Full features and functionality aligned to the tier purchases for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
• 24-hour-a-day, 7-day-a-week support from our U.S.-based GoTo Resolve Global Customer Support team
• Free upgrades
• Access to training videos, help guides and best practices

Pro devices have remote access, management, and automation capabilities, and are limited to the number of paid licensed devices in your plan. Lite devices have only monitoring, command prompt, and file manager access functionalities – and are unlimited in number and free to use.



With Lite devices, you can configure device health monitoring polices, such as CPU and software installs; access real-time device diagnostics including memory, network, and processes; transfer files between devices; and run device command prompts.



Pro devices include all Lite functionality, plus the ability to remotely control the device without a user present; monitor and deploy system and application updates; manage endpoint protection software; and use full one-to-one and one-to-many automation. Your range of Pro functionality varies based which tier you’ve purchased.



You can swap devices between Pro and Lite up to three times per month once you’ve maxed out your Pro device limit.

Learn more about Pro devices here.

Sign up for a free 14-day trial of GoTo Resolve and you will be able to use GoTo Resolve Standard tier, its mobile device support, and camera share support capabilities during the trial. We will notify you before your trial expires and you can decide to subscribe to a paid plan or let your trial expire into our Free plan.

Yes! Contact us to learn how GoTo Resolve is designed to make IT support easy no matter the company size. Learn about our different pricing options.  

Contact our in-house Global Customer Support.

Yes, you can make changes to your plan online at any time. Log in to your account at admin.goto.com, then click the Upgrade or Add Licenses buttons. You can also contact Global Customer Support to make any adjustments to your account.

We are required to collect any tax required by local laws, such as VAT (Value Added Tax) for all European Union countries and from all customers with UK billing addresses. Many U.S. states require sales tax as well.