Slack Integration

Go from chat to remote control sessions where employees are already working.

Productivity, achieved.
Keep your employees productive by assisting them where they work every day – in Slack. Employees can reach out to you through chat, and you can easily start a remote control session in the slack interface using the built-in slash command -- /rescue -- without any installation. Resolutions are fast and fluid without jumping platforms, so they can get back to business with less interruption.
On-the-spot problem solving.
With the RescueAssist app in Slack, agents can gain control of a remote PC, Mac, or mobile device in seconds. Agents simply initiate a remote support session during a Slack conversation to view the employee’s screen and take control.
Connect to Slack in 3 simple steps.
1. Enable the Slack integration in RescueAssist
· Log into your RescueAssist account
· Navigate to Integrations > Messaging, and select Slack
· Click: Add to Slack

2. Authorize RescueAssist in your Slack workspace
· If not already logged in to Slack, you will be prompted to log in (NOTE: the user needs admin rights)
· Authorize the RescueAssist app
· You'll be redirected back to RescueAssist; make any changes and save configuration

3. Access RescueAssist in Slack
· In Slack, under Apps, click Browse Apps (the plus sign)
· On the Browse Apps page, locate and click the RescueAssist app

That's it. You and your end users are ready to chat with RescueAssist.
Tip: If end users don't see RescueAssist listed under Apps, remind them to click Browse Apps (the plus sign) to add it themselves.