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REMOTE SUPPORT FEATURES

Slack Integration

Go from chat to remote control sessions where employees are already working with the Slack App integration.

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Productivity, achieved.

Keep your employees productive by assisting them where they work every day – in Slack. Employees can reach out to you through chat, and you can easily start a remote control session in the Slack interface using the built-in slash command -- /rescue -- without any installation. Resolutions are fast and fluid without jumping platforms, so they can get back to business with less interruption.
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On-the-spot problem solving.

With the Slack App Integration, agents can gain control of a remote PC, Mac, or mobile device in seconds. Agents simply initiate a remote support session during a Slack conversation to view the employee’s screen and take control.
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Connect to Slack in 3 simple steps.

1. Enable the Slack integration in GoToAssist
· Log into your GoToAssist account
· Sign into your Slack account and "Add to Slack"

2. Authorize GoToAssist in your Slack workspace
· If not already logged in to Slack, you will be prompted to log in (NOTE: the user needs admin rights)
· Authorize the GoToAssist app
· You'll be redirected back to GoToAssist; make any changes and save configuration

3. Access GoToAssist in Slack
· In Slack, under Apps, click Browse Apps (the plus sign)
· On the Browse Apps page, locate and click the GoToAssist app

That's it. You and your end users are ready to chat with GoToAssist.
Tip: If end users don't see GoToAssist listed under Apps, remind them to click Browse Apps (the plus sign) to add it themselves.
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