REMOTE SUPPORT FEATURES
Remote Diagnostics
See your customer’s system summary, applications, services and more in one quick report.
HOW IT HELPS
Instant information at your fingertips.
The more information you have about a customer’s computer, the better equipped you’ll be to provide remote diagnostics support. And with GoToAssist, you don’t have to go digging through internal settings for the details. One click will pull it all up to the surface in an easily readable report, so you can quickly find what you need to know and get back to the matter at hand.
WHAT YOU CAN DO
Run a diagnostic report for the essentials.
The GoToAssist remote diagnostic report finds a lot of useful information. From basics about the customer’s device, such as its operating system, IP address and serial number, to a rundown of all applications and processes currently open, you’ll have the facts at a glance. For a list of everything the report shows, visit our Run Diagnostic Reports support page.
FOR YOUR CUSTOMERS
Answers to questions unasked.
Much of the information shared in the diagnostic report your customers may not even know themselves. Serial numbers aren’t easy to memorize, after all. So rather than ask customers to hunt for the details, you can skip the questions entirely and see for yourself. It makes things more convenient for your customers and much quicker for you.
USEFUL TO KNOW
Save reports for later.
Keeping a record of your customer’s systems and work you’ve done can be helpful for auditing purposes. If you run multiple reports over the course of a live session, you can switch between them easily within GoToAssist to compare changes. While in a session, you can also save the reports locally as a text or XML file for long-term storage.
