REMOTE SUPPORT FEATURES
Camera Share
Whenever something goes wrong, you can quickly take a look and take action.
HOW IT HELPS
See the issue. Save the day.
For things that aren’t easy to explain over the phone, live video can show you exactly what you need to know. Your customer simply opens Camera Share and points their smartphone at the problem, allowing you to skip the frustration and get straight to the resolution.
FRICTIONLESS CONNECTION
No waiting. No downloading.
With just one tap, customers or service technicians can securely show remote experts what they are seeing through their mobile device camera. Because it’s browser-based, there’s no need to download and install an app. Just log in from any device and launch a live video support session in seconds.
BUILT-IN TOOLS
Get the whole picture.
Camera Streaming lets you see what your customer has to show you while Built-in Audio lets you communicate clearly to guide the inspection or repair. Keep a photo record of the issue by taking Snapshots during the support session, and record the full session, including audio, video, and snapshots, in a single click.
TRANSFER SESSION
Get more eyes on the situation.
The best resolution is a first-contact resolution. If an agent doesn’t have the bandwidth or expertise to solve the problem, they can seamlessly transfer the session to another internal agent. Your customer doesn’t have to go through another queue or reconnect to get the help they need.
ASSIST ANYONE WITH ANYTHING
Who uses Camera Share?
Whether it's a misconfigured router, a damaged car component, or piece of problematic hardware, you can easily take a look—no matter where you are.
· IT support professionals: Avoid confusion and miscommunication by visually identifying whatever your customers need help with.
· Maintenance and repair teams: Remotely assist mechanics on the plant floor to restore operations fast when breakdowns occur.
· IT support professionals: Avoid confusion and miscommunication by visually identifying whatever your customers need help with.
· Maintenance and repair teams: Remotely assist mechanics on the plant floor to restore operations fast when breakdowns occur.