A dedicated license ensures you will always be able to host a remote support session, regardless of how many other agents in your company are in a session.
100 Unattended Machines
Session Recording/Save Notes
Recommended for teams. Create unique logins for every agent in your company. One simultaneous remote support session can be hosted per concurrent license.
1,000 Unattended Machines
Session Recording/Save Notes
Purchasing & Billing
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Agents may be given access to GoToAssist through either of the following license options:
Named license – Named licenses are assigned to a unique individual. If agents are assigned a named seat, this means that the assigned seat belongs to them and them only. This ensures that they will always be able to access GoToAssist, regardless of how many other agents are also accessing it.
Concurrent License – Concurrent (i.e., "shared") licenses are "open" or "shared" amongst multiple agents on the account. If agents are assigned a concurrent license, this means that they share a fixed number of licenses with a potentially larger pool of agents (e.g., 15 or more agents may share 10 licenses). As such, they will only be able to access GoToAssist if there is a free license available for use (e.g., if there are 10 agents currently occupying 10 concurrent licenses, the 11th agent must wait until a license is not being used).
When you purchase a monthly or annual GoToAssist plan, you get:
- Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges - 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Customer Care department - Free upgrades - Access to training videos, help guides and best practices resources
Sign up for a free trial of GoToAssist and you will be able to use GoToAssist Remote Support and/or Service Desk during the trial. We will notify you before your trial expires and you can decide to subscribe to a paid plan or let your trial expire.
To stop your GoToAssist paid subscription plan from renewing automatically, log in, select My Account and click the Turn Off Renewal link. Because GoToAssist is a prepaid service, your service will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again. If you would prefer to stop service immediately and want to request a refund, please contact GoToAssist Customer Care.
Log in to your account. If your account has lapsed, you should automatically be forwarded to the Plan Selection page under My Account. From there, simply select the plan you want, click Continue and enter your billing information. Your account will reactivate immediately.
Log in to your account, go to My Account and click on the “edit” button next to “billing info.”
You can check your account history by logging in and going to My Account. View the most recent billing activity at the bottom of the page. For your complete history, click “view all activity.”
We are required to charge VAT (Value Added Tax) for all European Union countries and from all customers with UK billing addresses, as well as those with non-UK European Union billing addresses.