REMOTE SUPPORT FEATURES
Invite to Join Session
Collaborate with your team of experts to take down those tougher issues.
HOW IT HELPS
Get everyone on the same screen.
Although it may feel like it sometimes, it’s not just you against the world. Your support team has your back, so rely on them. In GoToAssist, you can get other technicians to join you without interrupting the session. They can see the same screen and chat with the customer to help you resolve with collaborative remote support issue, no matter where they are.
WHAT YOU CAN DO
Invite your team to help out.
Getting your team into a collaborative support session is as easy as raising your hand for help. You can invite another technician to join you from the GoToAssist toolbar, which lets you email the session URL or copy it to share someway else. All the other technician has to do is click the link and they’re in, ready to lend a hand.
FOR YOUR CUSTOMERS
Faster support. Greater satisfaction.
One of the biggest benefits of collaborative support is that your customers can get their issues resolved faster. By inviting other members of your team into your session, you can take advantage of their additional expertise and knowledge right then and there. Your customer doesn’t have to wait, and they can get back to business in no time.
USEFUL TO KNOW
Make it a support party.
In GoToAssist, you’re not limited to two technicians per session. You can invite up to three others to join you without affecting the session’s performance. So if there’s ever an issue that stumps you (and the next couple people you invite), you can still get the assistance you need.
