LIVE REMOTE SUPPORT
Resolve customer issues in record time.
1. Start a support session.
Launch RescueAssist from your web browser, desktop or mobile device.
2. Invite the customer.
To join, customers enter a support key online or click a link you provide.
3. See & control the computer.
Screen sharing, diagnostic tools and more help you save the day.
UNATTENDED ACCESS
Easily connect to unattended computers.
1. Set up remote access.
Run the installer ahead of time on a customer’s computer or in a live session.
2. View the list of computers.
Organize machines by location, department or another custom category.
3. Connect anytime.
One click and you’re ready to provide support without a customer there.
REMOTE SUPPORT SECURITY & TECHNOLOGY
Secure and reliable remote support.
Built to the highest standards of security and performance, so you can be confident that your data — and your customers’ data — is always safe.
Optimal Performance
RescueAssist ensures reliability through high-capacity servers and up-to-date network equipment. Redundant switches and routers protect against single points of failure, and the RescueAssist broker load balances sessions across worldwide communication servers.
Secure Remote Password (SRP)
SRP authentication provides key establishment between RescueAssist endpoints. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.
End-To-End Encryption
RescueAssist employs Secure Socket Layer (SSL) technology and 128-bit Advanced Encryption Standard (AES) encryption. Our server architecture stores all data two tiers away from the Internet.
Firewall Friendly
RescueAssist relies on HTTP outbound connections to transparently enable screen-sharing sessions. In most cases, support professionals and their customers can connect without changing firewall settings.