GOTOASSIST

Easy, effective remote support software.

No credit card needed.

LIVE REMOTE SUPPORT

Resolve customer issues in record time.

UNATTENDED ACCESS

Easily connect to unattended computers.

REMOTE SUPPORT SECURITY & TECHNOLOGY

Secure and reliable remote support.

Built to the highest standards of security and performance, so you can be confident that your data — and your customers’ data — is always safe.

Optimal Performance
GoToAssist ensures reliability through high-capacity servers and up-to-date network equipment. Redundant switches and routers protect against single points of failure, and the GoToAssist broker load balances sessions across worldwide communication servers.
Secure Remote Password (SRP)
SRP authentication provides key establishment between GoToAssist endpoints. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.
Encryption
GoToAssist employs Transport Layer Security (TLS) up to 1.3 where supported and 256-bit Advanced Encryption Standard (AES) encryption. Our multi-tiered server architecture separates presentation, application, and database server, ensuring adequate protection of all sensitive information.
Firewall Friendly
GoToAssist relies on HTTP outbound connections to transparently enable screen-sharing sessions. In most cases, support professionals and their customers can connect without changing firewall settings.
Download the Security White Paper