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REMOTE SUPPORT FEATURES

Annotation Tools

Guide your customers better by drawing and highlighting right on their screen.

HOW IT HELPS
Make things easier to understand.
Sure, if you want something done right, you could do it yourself. But if you expect your customers to follow along, it’s often better to slow down and walk them through it. GoToAssist gives you a set of annotation tools for that very reason. In a support session, you can leave marks on their screen, screen annotation, so they can understand what to do.
WHAT YOU CAN DO
Draw, highlight and stamp arrows.
GoToAssist has three drawing tools for you to use. The Pen, as you might imagine, lets you write freely on the customer’s screen. With the Highlighter, you can click and drag to create a translucent trail over areas of interest. The Arrow allows you to stamp one arrow at a time to quickly point out menu options or buttons to click.
FOR YOUR CUSTOMERS
A chance to learn something new.
If you’ve got the time, and your customer has the willingness to learn, annotating on their screen makes for a great teachable moment. You can lead the customer step by step through whatever fix they need, so in the future, they might be able to resolve it themselves. This will help reduce repeat requests while also building great customer satisfaction.
USEFUL TO KNOW
Get your lines straight.
Here’s a quick tip for when you want your annotations to look a little more clean-cut. You can hold down the shift key while drawing with the Pen or Highlighter tool to make a straight line, either vertically or horizontally. And if you’re still not satisfied, you can always erase all the drawings and try, try again.

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