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Prepare for disruption.

In today’s disrupted world, working from home is the new norm. With many teams becoming instantly remote, support teams must figure out a way to support employees where they are — now.

This shift may be urgent, but it also highlights the importance of supporting a remote workforce in the longer term. With solid systems in place, your business can be more bulletproof for whatever comes your way.

Keep employees productive and working.

Working from home may be new to some employees. Whole new systems may need to be connected, which can cause confusion. And even employees who are used to working remotely need help from time to time. Remote device support means your IT agents can assist your employees with technical issues in an instant. Employees can keep working, and so can IT.

• Remotely solve issues on laptops and smartphones
• Get employees back to doing what matters
• Connect to unattended machines

Radically Refreshing Employee Support

We are all adjusting to this new reality. So when we hit technical issues, it’s not just about resolving them fast. Doing it without added frustration is key. GoToAssist is built to take the pressure off both technicians and employees with a frictionless browser-based experience.
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Key Features

Messaging App Integration

Keep your organization humming by offering internal IT support where employees are working every day, like Slack.

Remote View

A simple plugin allows the agent to view the end user’s screen through any modern web browser.

Remote Control

And if the session requires remote control, there’s still no need to dig for a download or jump platforms.

Web-based Agent Console

A fully web-based agent console makes the support experience faster, more secure, more reliable, and able to support for more platforms.

Agent Guidance

Onboarding made easy. In-product messaging guides agents every step of the way.

Mobile Device Support

Support end users no matter what device they’re on. Technicians can troubleshoot issues from the same web-based console that they’re already using for desktop support.

A Note from our CEO

We’re committed to our customers.

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