EMPLOYEES DESERVE GREAT SUPPORT

RescueAssist (GoToAssist) vs. TeamViewer

Don’t waste time with TeamViewer. When comparing RescueAssist vs. Teamviewer for reducing employee downtime, RescueAssist wins.

FRICTIONLESS SUPPORT

A faster, easier start to sessions

While TeamViewer creates unnecessary friction points, RescueAssist (GoToAssist) simplifies the support experience so you can resolve your employees’ issues fast.

Speedy Connections
Our web-based console allows for the fastest connection times possible; so employees can get back to what matters.
Direct Session Invites
Unlike TeamViewer, which requires manual communication of a session code, RescueAssist will directly text, email, or share a link with the employee. No more “can you repeat that?”
Hands-free Downloads
RescueAssist’s lightweight browser extension replaces the heavy, time-consuming endpoint downloads usually found in starting a TeamViewer remote support session.
Out-of-the-box Slack Integration
Meet employees where they’re already comfortable – in Slack. A remote control session can be easily started within Slack through a simple slash command, so your employees don’t need to learn another process.
ON THE GO
Mobile that keeps you moving.
In today’s on-the-go work environment, immediate mobile device support is critical. RescueAssist is over two times faster than TeamViewer when connecting to mobile devices. With web-based chat, an agent and employee can be in contact quickly and without an app. For sessions that require remote view or control, a direct-to-download SMS feature takes users directly to the app store page of our lightweight application.
TOP-NOTCH SECURITY
Make security a non-negotiable.
By using RescueAssist, you won’t have to compromise. Security features such as end-to-end encryption, SRP authentication, multi-factor login authentication, and more keep you and your employees’ data safe.