WHY GOTOASSIST

The numbers don’t lie.

We surveyed GoToAssist customers to see how we measure up. Here’s a snapshot of what we found.

70
  • %
  • increase

Increased Customer Satisfaction

“We have reduced costs and streamlined processes with GoToAssist, but the most significant value is higher user satisfaction.”

Karin Rassbach | Mgr. of User Services, Chippewa Valley Technical College

58
  • %
  • decrease

Decreased Support-Related Travel Costs

“Our two-person team supports employees located all over the country without traveling. GoToAssist Remote Support allows us to be basically everywhere.”

Ken Rand | Corporate IT Director, Basic Industries Ltd.

75
  • %
  • increase

Increased First-Contact Resolution Rates

"Fast issue resolution helps our global staff stay productive and deliver highly professional events for our clients. We couldn’t survive without GoToAssist."

Carrie Sharp | Chief Information Officer, Miller Tanner Associates

52
  • %
  • decrease

Decreased Support Costs

“Because our help desk staff can resolve issues quicker, I can involve them in testing and other projects and avoid the cost of hiring an outside tester or consultant.”

Guy DeFlorio | Chief Technology Officer, Mutual Materials Co.

67
  • %
  • increase

Increased Customer Retention

"Our customers have benefitted, because we can provide more services without raising our fees significantly. This is also a competitive advantage for us."

Rhese Hoylman IV | Owner and Founder, GTIN Managed IT Services

70
  • %
  • increase

Increased Productivity & Efficiency

"The time savings frees our team to support more installations. In fact, GoToAssist allows us to handle one-third more customers with the same number of people."

Shawn Dirksen | Sr. Applications/Software Engineer, FLIR Systems