1. Stay informed.
Customizable dashboards and email reports can keep you up to date on every incident, problem and change so you're always ready to respond.
2. Easily manage incidents.
Quickly input key information, attach relevant documents, set priority levels and assign support agents.
3. Match, link & tag incidents.
GoToAssist Service Desk alerts you to recurring incidents and problems. Link associated tickets to find solutions faster.
4. Access the computer.
View and control your customer's devices in a single click with the with the optional add-on, GoToAssist Remote Support. All session info is automatically saved to the Service Desk.
5. Build your knowledge base.
Once an incident is resolved, document its solution in a knowledge article such as FAQs, or how-to guides to benefit your co-workers or customers.