FOR YOUR CUSTOMERS
Convenient incident creation.
The online customer portal is a great resource for submitting incidents, finding articles and viewing messages, but it’s hard to beat the ease of email sometimes. If your customers prefer to ask for help in email, Service Desk can step in for you. Customers get to stick with what they’re used to, and you don’t have to waste effort entering incidents for them.
USEFUL TO KNOW
Pass it forward.
Does your organization have a unique email address for support already? Not a problem. Just set up a new rule in your email client to automatically forward incoming messages to the right Service Desk support address. This will trigger the creation of an incident the same way.