REMOTE SUPPORT FEATURES
Slack Integration
Go from chat to remote control sessions where employees are already working with the Slack App integration.
HOW IT HELPS
Productivity, achieved.
Keep your employees productive by assisting them where they work every day – in Slack. Employees can reach out to you through chat, and you can easily start a remote control session in the Slack interface using the built-in slash command -- /rescue -- without any installation. Resolutions are fast and fluid without jumping platforms, so they can get back to business with less interruption.
WHAT YOU CAN DO
On-the-spot problem solving.
With the Slack App Integration, agents can gain control of a remote PC, Mac, or mobile device in seconds. Agents simply initiate a remote support session during a Slack conversation to view the employee’s screen and take control.
HOW IT WORKS
Connect to Slack in 3 simple steps.
1. Enable the Slack integration in RescueAssist
· Log into your RescueAssist account
· Sign into your Slack account and "Add to Slack"
2. Authorize RescueAssist in your Slack workspace
· If not already logged in to Slack, you will be prompted to log in (NOTE: the user needs admin rights)
· Authorize the RescueAssist app
· You'll be redirected back to RescueAssist; make any changes and save configuration
3. Access RescueAssist in Slack
· In Slack, under Apps, click Browse Apps (the plus sign)
· On the Browse Apps page, locate and click the RescueAssist app
That's it. You and your end users are ready to chat with RescueAssist.
Tip: If end users don't see RescueAssist listed under Apps, remind them to click Browse Apps (the plus sign) to add it themselves.
· Log into your RescueAssist account
· Sign into your Slack account and "Add to Slack"
2. Authorize RescueAssist in your Slack workspace
· If not already logged in to Slack, you will be prompted to log in (NOTE: the user needs admin rights)
· Authorize the RescueAssist app
· You'll be redirected back to RescueAssist; make any changes and save configuration
3. Access RescueAssist in Slack
· In Slack, under Apps, click Browse Apps (the plus sign)
· On the Browse Apps page, locate and click the RescueAssist app
That's it. You and your end users are ready to chat with RescueAssist.
Tip: If end users don't see RescueAssist listed under Apps, remind them to click Browse Apps (the plus sign) to add it themselves.
