FOR YOUR CUSTOMERS
Better service starts here.
By keeping track of your support sessions, you’ll always know how you’re doing and where you can improve. If you notice that your average session length is trending up, you can take steps to bring it back down. If you see the total number of sessions dropping, you can adjust accordingly. Good reporting ensures your customers get consistent, quality support.
USEFUL TO KNOW
Capture your technician notes.
When you pull a report in GoToAssist, you don’t just get numbers. Any notes that a technician wrote while in a session are kept and provided alongside the data. So if you’re looking quickly for specifics, reading through the notes will clarify what each session was for — and why it may have been longer or shorter than usual.