Get more eyes on the situation.
The best resolution is a first-contact resolution. If an agent doesn’t have the bandwidth or expertise to solve the problem, they can seamlessly transfer the session to another internal agent. Your customer doesn’t have to go through another queue or reconnect to get the help they need.
ASSIST ANYONE WITH ANYTHING
Who uses Camera Share?
Whether it's a misconfigured router, a damaged car component, or piece of problematic hardware, you can easily take a look—no matter where you are.
· IT support professionals: Avoid confusion and miscommunication by visually identifying whatever your customers need help with.
· Maintenance and repair teams: Remotely assist mechanics on the plant floor to restore operations fast when breakdowns occur.