REMOTE SUPPORT FEATURES
Multi-Session Support
Let your technicians run up to 8 support sessions at the same time.
HOW IT HELPS
Multi-tasking at its finest.
In an ideal world, you’d have as many support technicians available as there are customers in need. So whenever a new request came in, there’d be no queue or delay. In reality, your team is what it is, so they’ll sometimes have to juggle multiple support requests. But here’s the good news: GoToAssist makes it possible and painless.
WHAT YOU CAN DO
Help multiple customers simultaneously.
Start a session, and if you’ve got things well under control, go ahead and start multi session support. GoToAssist allows every technician with a dedicated seat to host up to eight support sessions at the same time. A thumbnail of each session appears at the top of your GoToAssist Expert application window, easy to see and easy to switch to.
FOR YOUR CUSTOMERS
Less waiting. More winning.
Your customers’ want a quick response when something goes wrong, and waiting on the phone or for an email isn’t the solution. Instead, open another GoToAssist session and sort through their concerns in chat. When an opportunity comes up in your original session (e.g., an in-progress install that will take time), switch over and solve their issue too.
USEFUL TO KNOW
Edit session names and settings.
If you have multiple sessions open at the same time, it can quickly get confusing when you’re switching back and forth. So when you start a new session, edit the name so you know what you’re working on and who you’re working with. And if needed, you can alter the display settings and effects to improve each session’s performance and speed.
RELATED FEATURES
Learn more about GoToAssist features.
Invite other team members to join your remote support sessions for quicker issue resolution.
