CORE FUNCTIONALITY
Issue resolution in record time.
Access and control end users' computers to resolve issues quickly. Transition from a call or chat to an online support session with just one click.
Support remote computers and servers without an end user present. Download the installer and you can connect at any time to unattended machines for emergency work or routine maintenance.
WHY GOTOASSIST
Remote Support you can count on.
GoToAssist will be there for you. So you can be there for your customers.
Both your customers and your technicians can share their screens and take keyboard and mouse control.
Easily access your customer's system information, including hardware and software configuration.
Securely send and receive files in a live or unattended support session – useful for applying patches, updates and more.
TEAM-BASED SUPPORT
When escalation is the answer.
ADMINISTRATIVE TOOLS
Simple support with full control.
Perform system commands including Ctrl-Alt-Del, user profile switch and reboot computer.
MOBILE SUPPORT
Apps for on-the-go assistance.
Support From a Device
Deliver support using your iOS or Android device. Connect to computers, mobile devices and unattended machines to solve customers' issues.
Support To a Device
Provide support to Android and iOS devices. Conduct secure chat sessions, update profiles and configure device settings. Watch the video
