SERVICE DESK

Simple IT service management.

No credit card needed

CUSTOMER STORY

Support your team in the field.

Basic Industries uses GoToAssist Service Desk to help their construction crews stay connected and productive.

FOR THE CUSTOMER

Help customers help themselves.

FOR THE AGENT

Optimize your workflow and speed issue resolution.

SERVICE DESK SECURITY & TECHNOLOGY

Advanced service desk safeguards.

We designed the GoToAssist Service Desk architecture with robust end-to-end security measures to safeguard the privacy and integrity of your sensitive data.

User authentication
Encrypted security tokens, complex password enforcement and anomalous behavior monitoring help defend against unauthorized access.
A strong foundation
All web, application and database servers reside within highly secured worldwide datacenters, with network access to the systems is strictly controlled.
Data safeguards
GoToAssist Service Desk secures your data under multiple levels of access controls with passwords protected using the latest cryptographic technology.
Secure by design
At Citrix, every significant design decision undergoes threat modeling, and all the code is assessed for security flaws via static analysis.
Download the GoToAssist Security White Paper