SERVICE DESK

Easy-to-use service management.

No credit card needed.

CUSTOMER STORY

Support your team in the field.

Basic Industries uses GoToAssist Service Desk to help their construction crews stay connected and productive.

FOR THE CUSTOMER

Help customers help themselves.

FOR THE AGENT

Optimize your workflow and speed issue resolution.

SERVICE DESK SECURITY & TECHNOLOGY

Advanced service desk safeguards.

We designed the GoToAssist Service Desk architecture with robust end-to-end security measures in mind to ensure the privacy and integrity of your sensitive data.

User Authentication
Encrypted security tokens, complex password enforcement and anomalous behavior monitoring help prevent any unauthorized access.
A Strong Foundation
All web, application and database servers reside within highly secured worldwide data centers, and network access to the systems is strictly controlled.
Data Safeguards
GoToAssist Service Desk secures your data under multiple levels of access controls with passwords protected using the latest cryptographic technology.
Secure by Design
Every significant design decision undergoes threat modeling, and all the code is assessed for security flaws via static analysis.
Download the GoToAssist Security White Paper