SEEIT FEATURES
Camera Streaming
Take a look through your customers’ mobile device camera to see and solve issues.
HOW IT HELPS
Clear and quick support.
Live video can say a lot more than a customer might be able to. Rather than ask question after question to clarify which lights are flashing or what cables are missing, you can quickly see for yourself. Your customer simply joins your GoToAssist Seeit session to give you eyes on the issue from anywhere.
WHAT YOU CAN DO
See what they see.
After you connect to a customer’s mobile device, live video is streamed directly to your web browser. Your customer just taps to share their camera, and you will instantly see what they do. You can also ask your customers to turn on their flash to shed even more light on the issue.
FOR YOUR CUSTOMERS
Less downtime. More go time.
When a piece of equipment or hardware is offline, customers want it fixed. Today, if possible. That’s where GoToAssist Seeit can help. You can easily guide customers through live video to get things back up and running. Or, if an on-site repair is actually needed, you can see right away what parts and tools you’ll need before you roll out.
USEFUL TO KNOW
Press pause on problems.
If your customer has a shaky hand while holding the phone, you can still see straight. Just click the Pause button, and the camera will freeze instantly so you can inspect the issue. The customer will also see the paused image, and you can resume the live video instantly when you need to.
