RESCUEASSIST FEATURES
Unlimited Live End-User Support
Connect with end users in real time and control their computers to solve issues fast.
HOW IT HELPS
Live help when it’s needed most.
If you’ve got someone on the phone or in chat who needs help now, you can rise to the challenge right then and there. Starting a RescueAssist session takes no time, so you can immediately invite your end user to join you. Then view their screen and take control to solve their problem. It’s the fastest way to get users back on their feet with end user support.
WHAT YOU CAN DO
Invite anyone anywhere.
You can invite people to join your support session in a number of ways. Once a session has started, you can email the support URL or copy the info into a chat window. If you’re on the phone already, simply share the support key and have them enter it at www.fastsupport.com. Whichever method you choose, your end user can connect in seconds.
FOR YOUR CUSTOMERS
Let customers request help online.
Why not give the phone a rest? RescueAssist lets end users initiate a support request by simply clicking a button on your website, self-service portal, knowledge base or community site. You’ll get a notification that a request is waiting in your online Support Center, and you can then jump right into a chat with the customer to provide support.
USEFUL TO KNOW
Start sessions right from chat.
When you answer a customer request in your Support Center, you’re not just restricted to chatting. You can easily launch a full screen-sharing session if you need to. Just request permission with a click, and your end users will immediately see a Share My Screen button that opens the RescueAssist desktop client. Just like that, you’re ready to go.
