FOR YOUR CUSTOMERS
Keeping security and privacy in mind.
GoToAssist uses a permission-based model to protect access to your customer’s computer. During live support sessions, customers are always prompted before any screen sharing and remote control can start. And the customers can always watch what you do, so they can take back control or terminate the session if they feel it’s necessary.
USEFUL TO KNOW
Different views for different screen sizes.
The GoToAssist Viewer is pretty adaptable. You can easily change the image size of the customer’s desktop without adjusting their display settings. So if their screen is too large, you can scale it down to fit yours. If it’s too small, you can zoom in to see things better. Either way, we’re sure you’ll find the view that’s right for you.