REMOTE SUPPORT FEATURES

Mobile Device Support

Mobile device support keeps your customers moving with on-the-go assistance.

Support Any Device, Anywhere

GoToAssist Mobile Support: On-the-go assistance for any device

With the increasing number of devices your customers and employees use every day, it’s critical to be able to support them from wherever they are. See how our GoToAssist Mobile Upgrade enables quick, frictionless mobile device support in this short video.


SCREEN-SHARING FOR IOS DEVICES
Support Apple iPhone or iPad? Absolutely.
If your customers are running iOS 11 or later, you can support it. Screen-sharing capabilities let you remotely view any iOS 11+ iPhone or iPad to service users with ease.
REMOTE CONTROL FOR ANDROID DEVICES
Seamless support goes everywhere.
Remotely view and control your customers’ Android* devices to perform tasks and resolve issues as seamlessly as if you were there in person.

* Remote control currently is available on Samsung, LG, Motorola and Huawei devices.
MOBILE CHAT
Keep communication open.
Communicate simply and transparently during a mobile support session through chat. Your customers will always know what’s going on and can ask questions at any time for a better overall user experience.